Interactive Voice Response (IVR) solutions
Help your callers get to the right department faster with an interactive voice response (IVR) solution.
Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.
For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists.
Our Interactive Voice Response (IVR) systems offer benefits to any size business
Immediate answering
With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.
Flexible menu structures
IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.
Saves time
Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.
Call screening
Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.
Appear larger
IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.
Client portal & app
You can view all calls answered by the IVR and which menu option was selected – in real-time.
* Plus VAT. Refer to Terms & Conditions.
How it works
Customer calls you
Calls made to your business number are answered using your recorded IVR greeting.
IVR plays menu options
Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”
Customer selects option
The customer presses a number on their telephone keypad to select their preferred menu option.
We answer for you
If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.
Bundle the following services together
+ Phone numbers
Add additional local numbers or a national 0800 freephone number to the free local number you receive with your live call answering package.
+ Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.
+ Voicemail to email
Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are missed.
FAQs
What our customers love
Trusted by more than 25,000 businesses across various industries
Find out more
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Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.