ReceptionHQ are leaders in virtual receptionist and telephone answering solutions and services. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.
We’re a wholly owned subsidiary of OfficeHQ, a global answering service company established in 2003, with our local operations and UK Head Office based in Basingstoke, Hampshire. Our US and Australian operations provide global ‘follow the sun’ 24/7 virtual receptionist coverage if your business needs this. We provide a premium customer experience for every call into your business and strive to exceed your expectations at every level. Find out more about our Mission, Vision & Values.
Our receptionists are local, our service is 24/7 and your callers will always be listened to and valued.
We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.
Read on to meet a number of our warm, professional Receptionists along with our Management, Client Services, Call Centre Operations, Marketing and Development Team members.
ReceptionHQ Receptionist Team
ReceptionHQ receptionists are second to none. To us they are gold! All Receptionist Team members work hard to maintain standards of excellence. They respect your customers and value your business reputation as highly as you do. One receptionist recently said, “The ReceptionHQ culture is friendly, fun and we’re all very supportive of each other.” Another added, “ReceptionHQ is an organisation that listens to its clients and staff alike, this is what creates such a positive team environment.”
Kim joined ReceptionHQ in November 2017 and is one of our newest team members. With a background in sales, customer services and administration, Kim’s an expert at answering enquiries in a happy and professional manner. Kim says, “I love the fact I get to speak to many different types of customers.” She adds, “The team here is amazing and helpful. I’ve made some lovely new friends. I think ReceptionHQ is the future for small and large businesses and I’m so excited to be a part of that!”
Lee, our Aussie team member, joined ReceptionHQ in 2016. She has nearly 40 years’ experience in roles including corporate reception, call centre management, business development, marketing and sales. Lee says, “I enjoy handling client calls with a personal touch.” Along with the satisfaction that comes from assisting callers, Lee likes the flexibility her role provides. She has a wide range of personal pursuits, including being involved in the Australian Women’s Club in London.
Michelle has been part of the ReceptionHQ team since early 2017. With over 18 years’ experience in office administration and reception, Michelle enjoys the variety of the role and building a rapport with clients and callers. She says, “Each day brings something new.” She adds, “The culture here is so supportive, I love being part of the team.”
Laura joined ReceptionHQ in 2014 and enjoys speaking with clients and building a rapport. Her aim is to always deliver a professional, personal and streamlined service. Laura says, “I enjoy being the first point of contact, and love how every day is different.”
Tarran joined ReceptionHQ in April 2012 and leads our UK operations. Tarran says, “I’m currently in my sixth year here and I love it just as much as when I started (if not more)!” Her responsibilities include hiring and training new staff, responding to client queries and ensuring operations run smoothly. Tarran says, “ReceptionHQ is very much like a family. Everyone has a voice, which I feel is very important to ensure we provide the very best for our clients.” With experience gained in sectors including retail, catering, customer service, sales and telecommunications Tarran says, “I also love the fantastic technology we have in place for handling calls, it’s second-to-none.” Outside of ReceptionHQ, Tarran recently jumped off the back of a boat into the Mediterranean. She says, “It was only the back of the boat (and not the roof) but even so, I felt very proud of myself for doing something out of my comfort zone!”
David founded OfficeHQ, our Australian parent company, 14 years ago with one virtual receptionist, a VOIP platform built from the ground up and a handful of clients. Since then, David has grown the business to over 150 receptionists in the US, Australia and the UK, and more than 25,000 happy customers, all serviced via a robust, cloud-based, constantly enhanced technology platform. David says “Our two greatest strengths are our people and our technology platform.” He firmly believes the key to a happy team is work-life balance, flexibility and fun. David adds, “I like to think of the ReceptionHQ and OfficeHQ team as a big family. We all love a party and celebrating our successes.” Looking ahead, aside from beating Ryan in tennis one day, David would like to have a global team Christmas party in Hawaii.
Steve’s involved in the management of the Sydney Head Office and also assists with global operations. Steve believes the strengths of ReceptionHQ are directly related to the team and says, “Our core service is answering our clients’ callers and this is performed by our very talented and professional receptionists.” Steve adds, “Our IT and customer service teams enable our receptionists to do their job efficiently.” With a long career in IT and Infrastructure, Steve’s first job was helping his Dad in his butcher shop. Steve’s ‘friends’ have claimed this influenced his career, as his code always looks butchered!
As Chief Financial Officer, Ryan is responsible for all things financial globally, including performance reporting, financial planning, pricing and compliance and assessing commercial arrangements. He’s also an excellent bowler, and has proudly proclaimed his win over General Manager Steve Lombardo during a ‘friendly’ team game as one of his most notable achievements at OfficeHQ so far. Among the many unique qualities of the business Ryan enjoys, the people and culture are foremost. As Ryan said himself, “I would describe OfficeHQ’s culture as fun and engaging. We are dynamic in our decision-making and everyone’s voice is heard, which ultimately helps us become a better business.”
Luisa joined ReceptionHQ in May 2018 and is responsible for call centre operations in the UK, US and Australia. Luisa works closely with our team leaders, and their locally-based teams of virtual receptionists, to grow and deliver the premium receptionist experience we provide for our clients’ callers. She says, “The ReceptionHQ team is highly engaged and there’s a great culture. I truly believe the possibilities are limitless.” Originally from Scotland, Luisa has extensive experience overseeing contact centre operations in various locations around the world.
Ashley Van Gerven
Leading a team of developers, Ashley is responsible for managing and optimizing our in-house, custom-built call answering, managing and tracking platform. Working closely with all other departments to plan and design enhancements, Ashley says, “It’s a great environment to work in. Everyone’s proud of the global service we offer and are motivated to optimize our systems and provide clients new options.” Before joining the team in 2003, Ashley worked with Internet providers and web development firms. Originally hailing from the Netherlands, rather intriguingly Ash speaks with a South African accent and one day would like to witness the Serengeti migration in Tanzania.