Virtual reception & telephone answering services for UK businesses

With ReceptionHQ’s virtual receptionists answering calls to your business number, you can maintain focus on your business and trust that your leads will be captured and existing customers cared for.

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We help your business thrive, by connecting you with more customers … anytime, anywhere

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

UK receptionists

Calls are answered by professionals in the United Kingdom, with overflow support after hours and in peak periods.

Fast speed of answer

We’ll answer your calls in an average of 10 seconds or less, which prevents losing frustrated callers to your competitors.

Customised greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.

With more than 25,000 happy customers, we’re the United Kingdom’s most flexible & reliable answering service company

With over 25,000 happy customers, we’re the United Kingdom’s most flexible & reliable answering service company

Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.

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We can provide a range of business solutions

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Phone numbers

Set up additional virtual inbound numbers for different locations or, if you require a national presence, an 0800 freephone number.

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Automated messaging

Have voicemails instantly emailed to you or calls seamlessly diverted to you to ensure no important communications are missed.

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Interactive voice response (IVR)

Say goodbye to robocalls and help your genuine callers get to the right department quickly with an interactive voice response (IVR) solution.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

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We work across multiple industries and business types

Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.

Estate Agents & Property Management

Healthcare & Medical

Legal

Financial Services

IT, Technology & Communications

Marketing, Media & Advertising

Tourism, Travel & Hospitality

Building, Construction & Trades

Retail & eCommerce

How our telephone answering services work

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

What our customers say on Google

4.9 stars | 32 reviews

We had a great experience, the service is easy to hire as everything is done online in their platform, fair prices and quick responses.

Alina Gonzalez Briceño 1 month ago

Used ReceptionHQ to cover my office calls whilst I was on annual leave for 1 week … all calls were answered, messages were emailed to me instantly. Very professional.

EHT Accounting 10 months ago

Really good experience so far after having used a few terrible providers.

Jibran Qureshi 11 months ago

Trusted by more than 25,000 businesses

FAQs

Why should I get a live call answering service?

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription.

Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you.

If you need after-hours call answering, please let us know when you sign up or contact us.

What sort of clients does ReceptionHQ cater for?

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Are calls answered within the United Kingdom?

Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US. Calls are always answered by our team in the UK whenever possible, however calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible.

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our telephone answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our telephone answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.